Refund Policy

Last Updated: March 2026

Thank you for shopping with us. We want you to have a smooth and satisfying experience. This Refund Policy explains the conditions under which refunds, returns, or exchanges are accepted.

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1. Eligibility for Refund

We only offer refunds or exchanges under the following conditions:

• You received a damaged product

• You received the wrong item

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2. No Refund Conditions

We do not offer refunds in the following cases:

• Change of mind after order confirmation

• Custom or personalized orders

• Bulk orders (unless defective)

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3. Time Frame

• You must contact us within 2–3 days of delivery to request a refund or exchange

• Requests made after this period may not be accepted

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4. Return Process

To request a return or refund:

1. Contact us via email or WhatsApp

2. Provide your order number and clear pictures of the product

3. Our team will review and guide you further

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5. Shipping Costs

• If the issue is from our side (damaged/wrong product), we will cover the return shipping cost

• Otherwise, shipping charges are non-refundable

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6. Exchange Policy

• Exchanges are only allowed for defective or incorrect items

• Replacement will be sent after the original product is received and inspected

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7. Contact Us

If you have any questions about our Refund Policy, contact us:

• Email: adyan@alfarmantruckart.com

• Phone: +923168564241

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By placing an order, you agree to this Refund Policy.